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These legal terms set out what 111bets commits to you and what we ask of you in return. Access to our platform depends on your local law and the eligible regions we currently serve — if you are in Bangladesh and your region qualifies, the terms here govern every transaction, account action, and content interaction on the site.
Our legal framework governs the relationship between you and 111bets from the moment you open an account. Every action you take on the platform — browsing the lobby, placing a bet, making a deposit through bKash or Nagad, or requesting account support — falls within these terms. We have written them to be readable, not to bury obligations in technical language. Access to 111bets is subject to the laws of your local jurisdiction. We do not make representations about legality in every country or region, and it is your responsibility to check whether using this platform complies with the rules where you live. For players in Bangladesh, availability depends on current local law and the eligible regions we serve. When you deposit using bKash, Nagad, Rocket, or Bank Transfer, those transactions are recorded in your account wallet. The record is visible in your transaction history after login. We do not alter these records, and any dispute about a specific transaction should start with what is shown in your account before you contact support. These terms apply to the version of the site you are using right now. We may update them, and when we do, the updated version takes effect from the date shown at the top of this page. Continuing to use your account after that date means you accept the revised terms.
Every bKash deposit is logged in your account wallet with a timestamp and amount. The record appears immediately after the transaction is processed and remains in your history indefinitely.
Nagad transfers are treated the same way as other wallet transactions. Your account history shows each transfer as a line entry with its status — completed, pending, or flagged for review.
Rocket payment records are stored in your account transaction history. If a Rocket payment does not appear within the expected window, the account support team can investigate using the reference number.
Bank Transfer transactions may take longer to reflect in your account than mobile wallet payments. Once confirmed, the entry in your wallet history shows the amount, method, and date.
Not every part of your experience on 111bets falls under the same policy rules. Some areas are covered directly by these terms; others involve third-party services with their own conditions. Knowing the difference helps you raise the right question with the right party if something goes wrong.
Creating, logging into, and managing your 111bets account is fully covered by these terms. Your eligibility to hold an account depends on your region and local law.
Deposits and withdrawals made through bKash, Nagad, Rocket, or Bank Transfer are recorded under these terms. The transaction record in your account wallet is the authoritative log.
Games supplied by PlayStar, PG Soft, Joker, and Microgaming are available through our lobby. The content licence terms sit between 111bets and those studios — what you see in your account is governed by our terms, not theirs.
Payment providers like bKash and Nagad operate under their own terms of service. A dispute about a mobile wallet charge that did not originate on 111bets should be directed to that provider, not to us.
You have concrete rights when it comes to your account data, transaction records, and how we handle the information you give us. These are not passive protections — you can act on them directly. If you want to review what we hold about you, the account dashboard after login shows your transaction history, profile details, and communication preferences in one place. Correcting inaccurate information is straightforward: go to your profile settings and update the relevant field, then save the change. For details that you cannot edit directly — such as registered email address or identity verification records — contact the support team through the live chat or the email address shown in the support section. We aim to handle correction requests within a reasonable time and will confirm when the change has been made. If you want to ask a question about how your data is used, or request that we stop using it for a particular purpose, the same support channels apply. Put your request in writing so there is a clear record of what you asked and when.
Your full transaction history — every bKash, Nagad, Rocket, and Bank Transfer entry — is visible in the account wallet section after login. No request is needed to view your own records.
Profile fields like your name, phone number, and communication preferences can be updated directly in account settings. For locked fields, the support team can make the correction on request.
Any question about how these terms apply to your account can be sent to the support team via live chat or email. We keep a log of policy queries and respond in the order they are received.
If you want to update or remove personal data we hold about you, submit a written request through the support channel. We will confirm receipt and let you know the outcome.
Policy questions and account disputes follow the same support paths as general account help. The fastest route for most queries is live chat, which connects you directly with the support team. For formal requests — written corrections, data queries, or escalated disputes — email is the right channel because it creates a durable record on both sides. When you write in, include your account username and a brief description of the issue so the team can locate your records without a back-and-forth.
Open the chat window from any page on 111bets to reach the support team directly. Live chat is the fastest path for account questions, transaction queries, and policy clarifications.
For formal policy requests — data corrections, eligibility queries, written dispute submissions — email gives both you and the team a clear written record. Use the address shown in your account help section.
The help section inside your account covers the most common policy questions: how transactions are recorded, how to update your profile, and what to do if a payment does not appear in your wallet.
Keeping your account data accurate and secure is part of how 111bets operates day to day. We collect only what is needed to run your account, process transactions, and handle support queries. Your transaction records — including bKash, Nagad, Rocket, and Bank Transfer entries — are retained as long as your account is active and for the period required by applicable record-keeping rules after it is closed. We do not sell your personal data to third parties. Cookies on the site are used to keep your session running and to remember your preferences across visits; you can manage cookie settings through your browser. If you contact support by chat or email, those conversations are stored so the team can refer back to them if a related issue comes up later. To ask what we hold about you, or to request a change, use the contact paths in the support section above.
We keep your account registration details, transaction records, and support correspondence. This is what we need to run your account and handle any dispute that arises. Nothing beyond that is collected for operational purposes.
Cookies keep your session active and store your in-account preferences. They do not track activity outside the 111bets site. You can clear or block cookies through your browser settings, though some account features may not work without them.
Your account is protected by the login credentials you set at registration. We do not ask for your password by chat or email. If you suspect unauthorised access, change your password immediately and contact the support team.
To correct, update, or query any personal data we hold, contact the support team in writing via live chat or email. We confirm receipt of every formal data request and respond with the outcome once the review is complete.
These are the questions the support team hears most often about our legal terms, account rights, and data handling.
Access depends on your local law and the eligible regions we serve. We do not make a blanket representation about legality in every area. Check whether your jurisdiction permits the use of online casino and sportsbook platforms before you open an account.
Every deposit and withdrawal — whether through bKash, Nagad, Rocket, or Bank Transfer — is logged in your account wallet section. Log in and go to the transaction history tab. The record shows the date, amount, method, and status for each entry.
Most profile fields can be updated directly in account settings after login. For locked fields like your registered email or identity verification details, contact the support team via live chat or email. Provide your username and the specific detail you want corrected.
We hold your registration details, the transaction records linked to your account, and any support correspondence you have had with the team. To get a clear picture of what is stored, submit a written request through live chat or email and we will provide a summary.
Start by checking your account wallet — the transaction record is the reference point for any dispute. Then contact the support team in writing by email, including your account username, the transaction date, the amount, and the payment method used. The team will investigate from there.
Your transaction records and account details are retained for the period required by applicable record-keeping rules after account closure. After that period, data that is no longer required is removed. To ask about the specific retention period that applies to your account, contact the support team.