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YOUR DATA MATTERS

111bets Privacy Policy for Your Account

This policy explains what data 111bets collects when you open an account, make a deposit via bKash, Nagad or Rocket, and browse our lobby. Access and data rights depend on your local law and eligible regions — read this page to understand exactly what we hold and how you can act on it.

  • Account Data
  • Payment Records
  • Your Rights
  • Cookie Use
POLICY SCOPE

What This Policy Covers and How We Handle Your Data

When you create an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you choose. Every time you add funds through bKash, Nagad or Rocket, or request a withdrawal via Bank Transfer, a transaction record is created and held against your account. We use that record to verify your activity, resolve any payment question you raise, and keep your wallet history accurate. We also collect technical data — your device type, browser session information, and the pages you navigate — to keep the platform running correctly on mobile and desktop. This data is not sold to third parties. We share it only where required by applicable law or where a verified payment processor needs it to complete your transaction. You can review all records linked to your account by visiting the account dashboard after login. If you believe any detail is inaccurate, the correction path is set out in the Rights section below. How long we retain your data depends on the legal obligations that apply in your jurisdiction and eligible region.

  • bKash

    bKash deposit and withdrawal records are stored in your account wallet history.

  • Nagad

    Nagad transaction details are logged against your account and available after login.

  • Rocket

    Rocket payment records follow the same retention rules as all wallet transactions.

  • Bank Transfer

    Bank Transfer entries are held in your transaction history and subject to applicable retention periods.

INSIDE AND OUTSIDE

Where This Policy Applies

Not every part of your experience falls under this policy in the same way. The table below clarifies what sits inside our direct data responsibility and what falls to a separate party or a separate agreement.

  • Account Access

    Login credentials, session tokens and account profile details are covered fully by this policy. We hold and manage these directly.

  • Transactions

    Payment records for bKash, Nagad, Rocket and Bank Transfer are covered. The payment processor's own terms also apply to the transfer leg of each transaction.

  • Site Content

    Your browsing and navigation data within our site is covered. Game session data from our studio partners — PlayStar, PG Soft, Joker, Microgaming — is subject to their own data terms for the game engine itself.

  • Third-Party Services

    Links to external sites or services are not covered by this policy. Once you leave our domain, the third party's privacy terms govern your data.

YOUR ACCOUNT CHOICES

Practical Steps to Review or Change Your Data

You have real actions available to you under this policy — not just abstract rights. Log into your account dashboard to see the personal details and payment records we hold. Your bKash, Nagad and Rocket transaction history is listed there chronologically, and you can verify each entry against your own mobile wallet records. If a detail looks wrong — a name spelling, a contact address, an account field — use the account settings page to submit a correction request directly. For anything that cannot be resolved through the dashboard, the support path in the section below connects you to the team that handles data queries. The availability of specific data rights depends on the laws that apply in your jurisdiction and eligible region, so the steps open to you may vary.

  • Review Records

    Open the account dashboard after login to see your full transaction and profile history.

  • Correct Details

    Submit a correction through account settings for any inaccurate name, contact or account field.

  • Raise a Question

    Use the support contact path for data questions that the dashboard cannot resolve.

  • Request Deletion

    Deletion requests are handled by our support team and assessed against applicable legal retention rules in your region.

DATA CONTACT PATHS

How to Reach Us About This Policy

Reach our team through any of the channels below for data and privacy questions. We aim to respond through the same channel you used.

  • Live Chat

    Start a chat session from within your account for real-time data queries. Available through the account menu after login.

  • Email Support

    Send a written request to our support address for formal data correction or deletion queries. Details are in your account contact section.

  • Account Dashboard

    The fastest path for most data questions — log in and check the account section for records, history and correction fields before contacting support.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Here is what happens with your data behind the scenes — the things worth knowing before you open an account.

  • Cookies

    We use session and preference cookies to keep you logged in and remember your lobby state. You can manage cookie settings through your browser. Blocking certain cookies may affect how the site functions on your device.

  • Account Security

    Account access is protected by the credentials you set at registration. We do not store your bKash or Nagad PIN — payment authentication happens on the respective payment platform's own interface.

  • Retention

    How long we keep your data depends on the legal requirements in your jurisdiction. Transaction records linked to bKash, Nagad, Rocket and Bank Transfer are held for the period required under applicable rules.

  • Policy Changes

    When this policy changes, the updated version is posted on this page with a revised date. Continuing to use your account after a change is published means you have seen the updated terms.

POLICY QUESTIONS

Common Questions About Your Privacy

If your question is not covered here, the support section above has the direct contact path.

What personal data does 111bets collect when I open an account?

We collect the registration details you submit — name, contact information and login credentials. From there, every session and transaction creates a record: your login activity, the pages you browse, and every bKash, Nagad, Rocket or Bank Transfer entry tied to your wallet.

Can I see my bKash or Nagad transaction history on the site?

Yes. Your full wallet history, including bKash, Nagad and Rocket records, is listed in your account dashboard after login. Each entry shows the amount, date and transaction status so you can check it against your own mobile wallet at any time.

Does 111bets share my data with third parties?

We do not sell your data. We share it only where required by applicable law or where a payment processor needs it to complete a transaction — for example, when a Nagad or Rocket transfer is being verified. Game studios like PlayStar or PG Soft receive only the session data their game engine requires.

How do I correct a mistake in my account details?

Log in and open account settings. From there you can submit a correction for any profile field — name, contact address or account detail. For changes that require identity verification, the form will show the steps and documents needed at that point.

How long does 111bets keep my data?

Retention periods depend on the legal obligations that apply in your jurisdiction and eligible region. Transaction records — including payment entries for bKash, Nagad, Rocket and Bank Transfer — are held for the period required under applicable rules. You can ask our support team about the specific period for your account.

What should I do if I want to request deletion of my account data?

Send a deletion request through our support email or live chat. The team will assess it against the legal retention requirements that apply to your account in your region. Some records — particularly transaction history — may need to be kept for a defined period even after an account is closed.